Hi. Andrew here.

Tech Support or Tech Suckport?

By ndru On January 27, 2012 · Leave a Comment · In dumb

If your are in the customer service/tech support and you cant comprehend simple questions or email, you should ask your boss to move you to inventory or doc control. Better still quit.

How often you get annoyed with the tech support guys? Let it be TM or hosting company. I know my web hosting company has lots of problem comprehending simple emails.

Let me share with you one example : – I had problem login to my CPanel, so i wrote to them.

—

Me:

I am unable to reset CPanel for ndrutan.com even after trying to reset it.Pls assist.Thanks

Tech Support:

Hello Sir,

Please use the billing system to reset the password, you can reset it by link as below https://billing.exabytes.com.my/mypanel/pwreset.phpIf you have any enquiries, please do not hesitate to contact us. Thank You!

Me:

Is this the way to reset the Cpanel for ndrutan.com? Coz i realise thats for the billing login only.

Tech Support:

Hello Sir,
You need to follow the step as below
https://support.exabytes.com.my/KB/a1934/retrieve-hosting-account-password-from-exabytes-billing.aspx?KBSearchID=65350

Me:

Please refer to first mail i send — i mentioned i have reseted the password and it still does not work.

—-

Seriously, so challenging to just comprehend?

Often it is annoying to communicate with my hosting company and the mother of all annoyance is that, the tech support/ticketing system does not allow (or they delibrate ‘can’t see) the past email/ticket communications which prohibits transparency when a new tech support guy handles your ticket…so when this happens, you will just go back to square one.

When this happens, it reminded me old my old days playing snake and ladder. Landing on the snake box is no fun, i want to work with a ‘ladder like’ tech support who has common sense and basic understanding.

I am not the smartest guy, but what i requested was not near rocket science.

So i shall call this Tech Suckport.

#fail